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Knowledge Zone
2.6.2025
Digitization of paper documentation in production — the key to efficiency and quality
In the era of digitalization of production processes, I was surprised by the fact that as many as 38% of large and medium-sized manufacturing companies in Poland
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Knowledge Zone
26.3.2025
AISEMA — application supporting the raising of EU funds
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Knowledge Zone
2.10.2024
E-deliveries — key legal and practical information
In the era of changes that simplify and accelerate activities, thanks to the revolutionary changes in the IT world, there is also a time for changes in the exchange of correspondence between citizens, entrepreneurs, public trust professions and public institutions.
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Knowledge Zone
12.8.2024
Ethics by Design — Five Ethical Principles in AI
One of the most valuable skills in designing AI solutions is the ability to predict the consequences of AI applications and machine learning
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Knowledge Zone
29.7.2024
Generative AI - the new future of contact center and CX
Artificial intelligence is constantly evolving. What opens up new opportunities in customer service — I encourage you to explore this topic.
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Knowledge Zone
8.7.2024
New trends in work — home office or work from the office?
It is impossible to hide that it was the COVID-19 pandemic that forever changed the way we work.
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Knowledge Zone
4.7.2024
A pilot AI model of patient typing
In today's rapidly changing world, healthcare professionals face enormous pressure to deliver accurate diagnoses quickly and efficiently.
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Knowledge Zone
8.5.2024
Why did yarrl choose Genesys Cloud CX?
The company yarrl SA started its activity in 1992 under the name Unima2000 Systemy Teleinformatyczne.
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Knowledge Zone
17.4.2024
The most important technological trends in the public sector in 2024
Gartner has identified the five most important in its assessment of technology trends in the public sector in 2024
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Knowledge Zone
4.4.2024
The Ethics of Artificial Intelligence — Where Does the Morality Lie?
It is no longer extraordinary that artificial intelligence, increasingly used in spheres hitherto belonging to man, is increasingly autonomous in dealing with the complexity of human problems.
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Knowledge Zone
1.4.2024
Your first chatbot — how to implement it step by step
Data, intuition, market observation, education — the idea of automating the customer service process is born.
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Knowledge Zone
25.3.2024
Customer service automation — let bots take care of your customers
Chatbot and voicebot — unobvious applications of simple solutions!
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Knowledge Zone
24.3.2024
7 advantages of omnichannel in the Contact Center
Organizing work and building a contact center is worth starting with the answer to the classic question: why do we do it?
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Knowledge Zone
21.3.2024
E-book: Hyperpersonalization the key to gilding CX in companies
In an age of ever better technological solutions and the creation of more discrete business processes, we have the ability to collect and analyze huge amounts of data.
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Knowledge Zone
14.1.2023
OMA — property statement builder from yarrl
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