We provide Call and Contact Center services for external entities
We help Partners refine customer needs and direct promotional and marketing activities. We actively participate in setting standards and good practices in the CC market.
We execute marketing campaigns through outbound and inbound calls
We conduct consumer satisfaction surveys (NPS)
We conduct market research
We handle complaint and information hotlines
We effectively carry out upselling and crosselling
Raising the standard of contact center experience
Too many calls?
Is the sale still in place?
Do you lack the data to make the right decisions?
Can't handle seasonal service?
Incoming calls
Service of the hotline, complaints and customer inquiries. We will answer every call, provide reliable information and ensure a positive experience of contacting your brand. We provide professional service, speed of response and the highest quality of calls.
Outbound calls
Telesales, after-sales, customer maintenance and lead warming. We build lasting relationships that translate into sales results. Our teams conduct effective outbound campaigns, supporting the growth of your business.
Written channels
Obsługujemy kanały pisane: e-mail, live chat i SMS. Odpowiadamy na pytania, przyjmujemy zamówienia i rozwiązujemy problemy, dbając o spójny standard komunikacji niezależnie od kanału.
Trainings
We provide internal and external customer service training. Our experienced coaches use engaging coaching, regular feedback and progress monitoring. Thanks to this, consultants not only acquire knowledge, but effectively implement it in practice.
Back up Contact Center
Zapewniamy ciągłość działania i bezpieczeństwo Twojej obsługi. Uruchamiamy rezerwowe usługi call i contact center oraz dzierżawę stanowisk pracy na krótki lub długi okres, gwarantując stabilność i gotowość operacyjną.
Outsourcing of IT specialists
We build project teams and provide experts in key technologies. We advise who is worth acquiring and how to effectively use IT potential. We adapt the scope of cooperation to the needs of the project — flexibly and in partnership.
AI Solutions
We automate processes with the highest quality of service. We create chatbots, voicebots and our own intelligent knowledge bases to support the consultant in real time. Our consultants train AI, and the 100% call quality verification system guarantees full control over the standard of service.
Audits and quality assessment
We carry out comprehensive service quality audits, NPS studies and customer experience analysis. We report the results, draw conclusions and make recommendations for further action. We help raise the standard of service and efficiency of teams.
Outsourcing customer service allows you to significantly reduce operating costs. You don't have to invest in infrastructure, technology, training, recruiting and retaining employees.
We use the principle of “zero single point of failure” — there are no single points that can cause failure. Several telecommunication links, redundant firewalls, network switches, duplicate cable routes. We have two independent data centers separated geographically.
Each project is carried out by a dedicated, trained team of consultants. We are characterized by a low turnover rate and high quality of service. Regular monitoring of conversations and the support of our trainers and coaches guarantee constant development of competencies and maintenance of the highest standards of work.
We provide flexible services that we adapt to the specifics and needs of your business. We operate 24/7, providing support where it is most needed.
We focus on the quality of contact and real results. We teach consultants how to communicate better, solve problems and deal with stressful situations. As a result, your customers are served by a team that understands their needs and can build positive brand experiences.
Dyrektor ds. Kluczowych Klientów
Email: jhanusiak@lockus.pl
Phone: +48 607 338 377
