Your first chatbot — how to implement it step by step

Your first chatbot in just a few steps!

Data, intuition, market observation, education — the idea of automating the customer service process is born. We know which processes/tasks are repetitive and we want to start with them. We have an idea of what the service process should look like, we know what contact channel we want to automate, we know which data we collect and what parameters in the selected indicators we will consider successful. The theme lives on for half the company.

You search on Google — what, how, who, when and for how much. You go to www or LinkedIn profile and a staircase appears. Not the ones to heaven, just the ones in the head, the mental ones. You think to yourself: I don't know about it, I'll waste time, I won't understand anything anyway, they tell me what will always work out as usual.

It all doesn't have to look like this!

So, to make it easier, together with one of our specialists Michał Robak, we prepared 8-step description of the chatbot implementation: with us, with yarrl S.A. — how we do it:

1. STAGE - Pre-implementation analysis: analysis of business processes, technological analysis, determination of KPI
2. STAGE - Building a preliminary conversation skeleton: creating a conversation tree, determining the behavior of the bot and the questions asked
3. ETAP - Bot Training: Delivering and Implementing Bot Learning Data
4. STAGE - First phase of testing: internal testing, validation, elimination of logic errors
5. STAGE - The second phase of tests in iterative form, i.e.: the client tests — sends us feedback, we introduce corrections. At this stage, we again analyze the logic of the bot, verify the fulfillment of business requirements, control KPIs
6. STAGE - Phase of production implementation and stabilization: production start-up under constant monitoring, verification of KPI
7. ETAP - Process reception and training of employees in the field of chatbot operation
8. ETAP - Bot Support by yarrl S.A.

I hope we have shed some light on this big, mysterious process of implementing a chatbot.
Not as terrible as the devil they paint him.