Why did yarrl choose Genesys Cloud CX?
The company yarrl SA started its activity in 1992 under the name Unima2000 Systemy Teleinformatyczne. The change of name and new visual identity at the end of '23 resulted from the merger with the company PTAG sp. z o.o. I write about this to show that the company has been operating on the market for many years. Among other things, it has maintained itself thanks to the selection of reliable partners and suppliers. After all, we want to deliver and implement the best products for our customers!
In order to answer the main question, I collected in several points the elements that most often determined the choices of Clients — random order.
Why did yarrl choose Geneys Cloud CX and why do our customers value this solution?
TECHNOLOGY:
- Cloud-based solution — does not require IT infrastructure, i.e. purchase, maintenance and updating of the equipment on which the solution will be based
- Integration with Salesforce — it is one of the largest and best CRM systems available on the market. In addition to being able to configure with other CRMs, it was this integration that was key for us
- @AWS Genesys uses the Amazon Web Services public cloud platform, which translates into security and accessibility to the service
- Instant scalability — the opening of new positions in the platform takes place immediately
- AppFoundry — a ready-made plugin store inside Genesis, which gives you the ability to control the level of program expansion and use ready-made solutions without having to program them from scratch
- WFM— Workforce Management — that is, managing the working time of consultants, planning changes, controlling the number of interactions, creating advanced reports and collecting data that can be easily transferred to BI programs.
- Omnichannel — gathering all communication between Clients and the company to Genesis with a view of the content and types of messages
- CX — controlling the number of customer contact points with the company and managing the quality of these relationships translates into building a positive Customer Experience
- Navenda têkiliyê — it can be used as a typical program for call center/contact center
PEOPLE:
An element that at the decision stage is difficult to check, because nothing verifies contacts like time. After this period, with a clear conscience we can say that our cooperation is developing, and contact with @Genesys makes working efficiently and pleasantly!
It is this mix of people and experience on the one hand, and technology on the other - that is why customers choose to work with @yarrl as the integrator of the Genesys Cloud CX solution.
If you want to read the recommendations issued by the Clients - write and I will send!
FUN FACT:
For me, as a Formula 1 fan, an extra treat is the sponsorship activities of Genesis — the logo can be seen on this year's @Scuderia Ferrari SF-24!