UniVoicebot | UniChatbot

Automation of customer service


Automate CSC processes with Voicebot support

Are you looking for a solution to support your hotline service? With our voicebot systems, your team will be supported by a Virtual Agent that:

Automatically answers incoming calls

Analyzes questions

Provides answers

Automatically makes outgoing calls

The offered intelligent voicebot has the functionality of an intelligent assistant simulating a natural conversation between people, maintaining the state of the conversation, gathering information obtained during the conversation.

Accepts calls in the voice channel (hotline, call center), along with the context of the call

Analyzes content and transfers returning calls to Hotline

What makes our voicebot systems stand out?

Features of our voicebots

Learning speed

Addressing and transferring calls


Recognizing emotions

Question clarification feature

Different types of responses

Understanding of natural language

The offered Virtual Assistant

Recognizes proper names

Recognizes dates, numbers in free speech

Recognizes several intentions in a single question

Ability for a supervisor to eavesdrop on conversations

You get:

Ability to record calls

Quick integration with leading Call Center platforms: Genesys, Avaya, Vocalcom, Cisco, Zendesk

System version: cloud, on-premise or hybrid

Transparent interface for building dialogues

We provide dedicated versions of scenarios to support processes:

debt collection


timetable verification

checking dispatch status


registration of visits

informing about the company's offer

serving residents of the town hall, and much more.

Trust an established technology and a proven integrator with years of experience and superior competence.



Are you looking for a dedicated chatbot that resembles the style of your brand?

We create chatbot systems that have the functionality of a fully customizable intelligent assistant:



The way the Virtual Assistant works

Our Virtual Assistant:

Conducts the conversation in natural language using machine learning

Ensures a human-like conversation flow leading to expected results

Simulates a natural conversation between people

Maintains a conversational state

Gathers information obtained during the conversation

Its biggest advantages are:

Speed of learning
Steering the conversation
Switching conversations
Maintaining the context of the conversation
Entity recognition
Question clarification feature
Different types of responses

Business area

Magdalena Pisarczyk-Czekaj

IT Projects Director

Email: magdalena.pisarczyk@yarrl.pl

Phone: +48 601 416 600

What do you gain from our chatbot system?

Thebest-fitting, integrated Virtual Advisor system for your business that, unlikeoff-the-shelf solutions, can be customized. We offer an intuitive interfacefor creating dialogues, along with training, allowing you to update and developthe tool.