AI Assistants
and Speech Analytics

Implementing customer contact automation solutions is not just a technical upgrade — it's a strategic move toward a smarter, self-service, and user-centered organization or public administration.

It paves the way for:

Personalized communication
AI analyzes data from contact history, purchases, and user preferences to deliver personalized messages, recommendations, and offers tailored to each customer’s needs.

Prediction of customer needs and issues
By analyzing behaviors and contact patterns, AI can predict potential customer issues (e.g., risk of churn, need for technical support), enabling fast and proactive responses.

Data collection and analysis of evolving customer expectations
AI processes data from conversations, feedback, and interactions to identify emerging needs, trends, and recurring suggestions — providing valuable insights for product, marketing, and strategy teams.

Security, Compliance, and Ethics
in AI Deployments.

Our AI solutions — including chatbots, voicebots, and mailbots — can be deployed in both cloud-based and on-premises environments, depending on the client's organizational and regulatory requirements. This flexibility allows for full alignment of the system architecture with institutional security policies, including strict data protection regulations.

In on-premises deployments, all data is processed locally, without the need to transfer it to external cloud service providers. This approach significantly increases control over sensitive information and ensures full compliance with both GDPR and internal security policies. In cloud-based scenarios, we work exclusively with certified providers who guarantee the highest data protection standards, including encryption, data segmentation, and access control.

Additionally, our solutions undergo a multi-stage testing process — both technical and functional — to detect potential vulnerabilities and unwanted model behavior. We also conduct regular ethical reviews, which include the assessment of risks related to algorithmic bias, model transparency, and the impact of AI-driven decisions on end users.

In this way, we build systems that not only enhance automation and efficiency but also ensure security, transparency, and legal compliance — which is especially critical in the public sector and other sensitive industries.

Technology Owner:

Magdalena Pisarczyk-Czekaj

Sales Director

Email: magdalena.pisarczyk@yarrl.pl

Phone: +48 601 416 600