Automate CSC processes with Voicebot support

Automate BOK processes with Voicebot support

Are you looking for a solution to support your hotline service? With our voicebot systems, your team will be supported by a Virtual Agent that:

Automatically answers incoming calls

Analyzes questions

Provides answers

Makes outgoing calls automatically

The offered intelligent voicebot has the functionality of an intelligent assistant simulating a natural conversation between people, maintaining the state of the conversation, gathering information obtained during the conversation.

Accepts calls in the voice channel (hotline, call center), along with the context of the call

Analyzes content and transfers returning calls to Hotline

What makes our voicebot systems stand out?

Features of our voicebots

Learning speed

Addressing and transferring calls


Recognizing emotions

Question clarification feature

Different types of responses

Understanding of natural language

The offered Virtual Assistant

Recognizes proper names

Recognizes dates, numbers in free speech

Recognizes several intentions in a single question

Ability for a supervisor to eavesdrop on conversations

You get:

Ability to record calls

Quick integration with leading Call Center platforms: Genesys, Avaya, Vocalcom, Cisco, Zendesk

System version: cloud, on-premise or hybrid

Transparent interface for building dialogues

We provide dedicated versions of scenarios for handling the following processes: debt collection, complaints, timetable verification, checking shipment status, recruitment, scheduling appointments, informing about the company’s offerings, serving city hall residents, and much more.